Post by account_disabled on Jan 23, 2024 5:53:08 GMT -5
Your customers' opinions are important – they tell you what they like best about your business, as well as what areas you need to improve on. So, collecting feedback is more necessary if you want to retain customers and grow your business. Many of your customers will not call or email you to share their opinion with you. But, a large part of them will use platforms like Facebook or Instagram, Twitter to give their opinion. In this case, you have the "luxury" to choose what you need to use to your advantage. Ask questions and monitor comments One of the easiest ways to collect customer feedback data on social media is simply by asking your followers questions. People feel good about giving their opinion on things, so most of your followers will be willing to respond. So, it's obvious that you should create a status or a poll to ask your audience questions. You can ask your followers about their favorite quality of your product, or what quality they would prefer but is missing, what color they would prefer the product you are offering, what they think of the customer service, etc.
Whatever the question, in very few seconds, you should get dozens of comments. Monitor these comments and take notes on what people are saying so you can take their opinions into consideration. It's important to bring your customers' feedback to life – it will make them feel valued and more likely to give their opinion again the next time you ask them. Create surveys and monitor them In a B2B Email List ddition to creating statuses that ask customers what they think, many social platforms create surveys and monitor survey characteristics to study and analyze them at a later time. For example, you can create polls on Facebook, Twitter, Instagram Stories. Social media polls give followers the opportunity to share their opinion on the business in a more entertaining way, rather than simply commenting. If you decide to do this on your website, you can get more followers on social media by sharing the link with the relevant question or survey. On Facebook or Instagram you can do a poll with just one question.
But by creating a survey on your website and sharing the link on social media, you can get feedback from your customers on multiple topics at the same time. Use Facebook Messenger Chatbot In the age we live in, many customers expect to be able to connect with a business 24/7, both through contact and customer service. This is why many businesses offer customer service through social media. Since it is impossible to be available 24/7 to answer questions, companies use Facebook Messenger Chatbots to answer customer questions. In addition to providing customer service, a Facebook Messenger Chatbot can also be used to collect data from customer feedback. When customers chat with you via Facebook Messenger Chatbot about the problems they are having, you can gather information to understand what are the weak areas of your business. You can also use this method to direct research questions to your customers. For example, eCommerce businesses that sell a wide range of products can understand which products are the most popular.
Whatever the question, in very few seconds, you should get dozens of comments. Monitor these comments and take notes on what people are saying so you can take their opinions into consideration. It's important to bring your customers' feedback to life – it will make them feel valued and more likely to give their opinion again the next time you ask them. Create surveys and monitor them In a B2B Email List ddition to creating statuses that ask customers what they think, many social platforms create surveys and monitor survey characteristics to study and analyze them at a later time. For example, you can create polls on Facebook, Twitter, Instagram Stories. Social media polls give followers the opportunity to share their opinion on the business in a more entertaining way, rather than simply commenting. If you decide to do this on your website, you can get more followers on social media by sharing the link with the relevant question or survey. On Facebook or Instagram you can do a poll with just one question.
But by creating a survey on your website and sharing the link on social media, you can get feedback from your customers on multiple topics at the same time. Use Facebook Messenger Chatbot In the age we live in, many customers expect to be able to connect with a business 24/7, both through contact and customer service. This is why many businesses offer customer service through social media. Since it is impossible to be available 24/7 to answer questions, companies use Facebook Messenger Chatbots to answer customer questions. In addition to providing customer service, a Facebook Messenger Chatbot can also be used to collect data from customer feedback. When customers chat with you via Facebook Messenger Chatbot about the problems they are having, you can gather information to understand what are the weak areas of your business. You can also use this method to direct research questions to your customers. For example, eCommerce businesses that sell a wide range of products can understand which products are the most popular.